FAQ
Here you can find answers to the most frequently asked questions.
The promotion is open to residents of Victoria, New South Wales and Queensland aged 18 years or over. To enter, simply: - Spend $40 or more in one transaction at a Ritchies store - Upload your receipt - Enter your mobile number to start playing
Everyone gets Play 1 - If your first spin doesn’t win, you’ll get Play 2 If you win on your first spin, you won’t receive a second spin.
No — you don’t need a loyalty card to play your spins. However, you must have a valid receipt that meets the below requirements: • Spend $40 or more in a single transaction • Transaction date must be between 8 July – 4 August 2026 • Receipts must not have been used previously for this promotion Once your receipt is validated, you’re ready to play!
You can play the game by scanning the QR code on the POS materials or your receipt.
You can win physical gift cards outlined below: • $50 Mecca Gift Card x 50 • $50 Fuel Card x 50 • $100 BCF Gift Card x 50 • $100 JB HiFi Gift Card x 100 • $100 Visa Gift Card x 100 • $200 Ritchies Gift Card x 100
Complete the prize form and collect your prize in-store 10 days after your winning date. Please note, you must bring the receipt used to enter the game along with a valid photo ID to collect your gift card in-store.
Your receipt must be from a participating Ritchies store, show the date and transaction details, be uploaded during the promotion, and be clear and readable.
No - each receipt can only be used once.
You can use the ‘Contact Us’ button to email us from the receipt upload page if you believe your receipt was wrongly rejected.
Once you’ve completed your plays for the day, you’ll see a message letting you know you’re out of spins. There is a limit of one play per person per eligible receipt per day. You can try again another day with a new eligible play.
Check your number and try again.
Yes — the game works across mobile, tablet and desktop devices.
Physical prizes must be collected by the winner.
Email thrika@ritchies.com.au or Chris.Jonker@ritchies.com.au for support.